Customer Retention Specialist
- Location
- Boulder, Colorado, United States; El Paso, Texas, United States (United States)
- Workplace
- Not stated
- Team
- PayOps
- Salary
- USD 50,000 – 75,000
- Posted
- 2026-09-18 (1mo ago)
- Source
- SumUp's career page (Greenhouse)
- Last checked
- 2026-11-10 (just now)
About the role
Customer Retention Specialist El Paso, TX or Boulder, CO Office First Who you are: As our Customer Retention Specialist, you’ll work directly with customers who are at risk of canceling and help them find value in SumUp’s products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you’ll do: Manage inbound cancellation calls and retention cases, guiding customers through personalized solutions to reduce churn.…
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