Senior Manager Complaints Operations & Service Delivery
- Location
- Madrid (Spain)
- Workplace
- Not stated
- Level
- Manager / Director
- Team
- Complaints Management
- Posted
- 2026-11-04 (5d ago)
- Source
- N26's career page (Greenhouse)
- Last checked
- 2026-11-10 (1h ago)
About the role
About the Role We are looking for a Senior Manager – Complaints Operations & Service Delivery to lead the day-to-day complaints operation of N26 across all our markets, with focus on Germany. Reporting directly to the Head of Customer Service & Complaints Management and Prevention, you will own how the operation performs: regulatory deadlines met in every market, capacity planned rather than improvised, productivity defined and tracked, quality assured and continuity guaranteed.…
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