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Ashby

Director of Knowledge Management - NAMER

Location
Remote - US, Remote - Canada
Workplace
Remote
Level
Manager / Director
Type
Full-time
Team
Customer Success
Salary
USD 160,000 – 218,000
Posted
2026-10-30 (10d ago)
Source
Ashby's career page (Ashby)
Last checked
2026-11-10 (1h ago)

About the role

Hello! I’m Allie, Head of Support at Ashby. 👋 Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn Ashby, how our Specialists resolve tickets, and how many customers never need to file a ticket at all. We have a tenured, talented Knowledge Management team doing excellent work. What we’re missing is someone to unify its work into a single, strategic practice. That’s why we’re hiring our first Director of Knowledge Management.…

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