Employee Journey Lead
- Location
- AU: Melbourne: (260 Burwood Rd) (Australia)
- Workplace
- Hybrid
- Level
- Staff / Lead / Principal
- Type
- Full-time
- Team
- PX (People Experience)
- Posted
- 2026-11-10 (5h ago)
- Source
- Xero's career page (Ashby)
- Last checked
- 2026-11-10 (just now)
About the role
The role and its impact Help shape how People Experience services work from start to finish as Xero moves towards an AI-first way of working. You’ll turn complex employee journeys into simpler, more joined-up experiences, using the right mix of self-service, automation, AI and expert human support. You’ll work across People Experience and enterprise teams, taking selected high-impact ideas from discovery through design, pilot and handover. Service owners keep running their services, and you’ll make sure everyone knows who owns what so improvements stick.…
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